Easy Return Policy
If for any reason you are not satisfied with your purchase, we will gladly accept the return of your unworn merchandise with tags attached within 30 days of the original date of purchase for an exchange or full refund of the purchase price paid in the original form of payment.
Returns will be processed within 10-15 business days from the date we receive your return package at our returns facility.
Your satisfaction is guaranteed. If you are not satisfied with your purchase for any reason, you may return it for a refund of the purchase price, not including shipping fees or taxes. Customers are responsible for all outbound and return shipping costs. Exceptions will be made for defective items only. In the event the return is made due to defective merchandise, or a wrong item has been shipped, BIGLUVDENIM will reimburse the customer for the cost of shipping the merchandise back in the form of a check. In order to receive a reimbursement for the shipping fees back to bigluvdenim.com, customers MUST ship the merchandise back either standard mail or UPS GROUND. If any other methods are used (Next day, 2nd day, 3 day, etc) shipping costs will not be reimbursed even in the event of damaged or wrong shipped merchandise.
• All returns must be received within 30 calendar days from date of purchase to receive a refund
• All returns after 30 calendar days from the invoice date will be sent back to you
• All returns MUST be in new and unused condition in original packaging with tags attached
• Invoice # and Billing Name must appear on the Return/Exchange Form
• Please note except when processing an exchange the cost of the return shipping is at the customer’s expense
Check Your Email: We will send you an email once your return has been processed and the proper account is credited.
If you no longer have a copy of your invoice or Return/Exchange Form and wish to obtain one, please click here to print or request one by emailing: returns@BigLuvDenim.Com , you may also call Customer Service at 800-379-6140.
How to Return Your Merchandise:
1. Complete the Return Form: Each order comes with a packing slip; on the reverse, you’ll find the Return Form. Please tell us why you’re returning the item.
2. Pack Your Return: Wrap your item carefully in a box and enclose the return form (bottom portion of the packing slip) with your return.
3. We recommend you insure your package and send it via a traceable carrier.
4. Ship Your Return:
Attn: BIG LUV DENIM Returns Dept
3520 Hargale Road, Suite 200
Oceanside, NY 11572
How to Exchange Your Merchandise:
If you would like to exchange an item for a different one, please return the original item following our regular return procedure (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
When you exchange one item for another, we will cover the cost to ship the new item(s) to you. We do this to offset the cost you incurred shipping the item back to us. The new item(s) will be shipped at no cost to you via UPS ground service only. We reserve the right to revoke this policy on a case by case basis.
You will be notified by email when your package has been received and your credit or exchange has been processed. Please note that your exchange item may be out of stock by the time your return is received. We suggest you list several style numbers on your return/exchange form and note in the comments section which is your 1st and 2nd choice. If your exchange is out of stock or on back order, a refund will be issued.
Loss of Invoice:
If you no longer have a copy of your invoice or Return/Exchange Form and wish to obtain one, please request one by emailing: returns@BigLuvDenim.Com or calling our Customer Service Department at 800-379-6140.
